Our Store Policies
Things You Need to Know
We founded Twisted Roots Gardens LLC with one goal in mind: providing our customers with a fair, rewarding and enjoyable gardening experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Basic Plant Care
Three things all plants need to survive: Light, water and fertilizer. Some require more humidity etc. Google is a great resource for care of your new plant.
Here are some tips to help your plant stay healthy and happy.
Keep potting soil moist- It's important to make sure soil is not too wet nor too dry.
Make sure the plant pot has drainage holes in the bottom of the pot.
Place your plant near a light source, whether it's natural or artificial.
Determine what species of plant you have so you can more accurately care for it
How much light do indoor plants need?
Succulents and Cacti need continuous, daily sunlight. Plants with foliage need roughly 8 hours of light per day. The amount of light depends on the plants you are growing, so we suggest doing research on the specific plants you are growing.
What is the best kind of indoor plant fertilizer to use?
Go to a garden center and look for a fertilizer with “indoor plant” on the label. You will use less fertilizer for plants inside versus outside, so ensure you use the rate specified for indoor plants. If you’re getting fertilizer for blooming plants, look for a fertilizer labeled with the type of plant (orchids, for example) – but if it is unclear which one you should pick, it’s fine to use fertilizer for houseplants.
How do I know when to water my indoor plant?
Over-watering is a common mistake, and you will want to make sure the plant actually requires water now or if it should wait until later. Here are some ways to see if it’s time to water:
Soil probe – This probe will draw out soil, which will help you understand how dry the soil is below the surface.
Moisture meter – This tool tells you, on a scale, how dry soil is.
Lifting the plant up – Heaviness signifies the plant has enough water, but lightness signifies the plant is dry.
Wilting – Wilting typically happens because the plant is not getting sufficient water. Lift the plant to see if it is light in weight or if it’s heavy.
Tipping – If the leaf edges begin browning and are crispy to the touch, the plant likely needs water. If the leaf edges are becoming brown but feel mushy, the plant has likely gotten too much water.
Yellow leaves – Yellow leaves may also signify that a plant has too much or too little water, but this is not always the case.
Our Return and Warranty Policy
For Shipping Orders: If your shipment is delayed and the product arrives dead due to this delay we will not be held responsible. Please make a claim with the shipping company to be refunded. We make sure your new plants are in the best shape and are packed carefully before they ship out. Wilting, damaged leaf's and browning is to be expected but they can be revived with proper light and water.
Local Pick Up: We guarantee that your new plant will be in the best condition upon pick up, we cannot make any guarantees or warranty plants under someone else care.
What are some of the common reasons indoor plants die?
Some of the most common reasons plants die are:
Overwatering or underwatering
Light Levels (either not enough light or too much light)